HostGators service is usually ranked highly in web hosting reviews and web hosting comments posted by users are mainly positive.
I believe that this is largely due to the support services they provide. Despite its recent growth it is still possible to escalate support issues to Brent Oxley the founder and Chairman (although I have not needed to tested this).
If the past I have experienced the frustration of being unable to get a problem resolved because the support team did not seem particularly interested (this was a different host). At one time I also had a site with a hosting reseller (because it was free) but this did not seem like such a good deal when my site had a problem one Friday evening and there was no support over the weekend. Another host I use does not support third party applications so although I do have a WordPress site running I can get no help if I have problems with it.
These experiences have made me believe that support is the most important factor when choosing a web host (after, of course, ensuring that your technical requirements are met). In particular getting good support should be considered before looking at prices.
HostGator’s support is quite extensive. There is a Support section of their web site with articles and videos covering numerous areas and a series of forums where users can discuss topics. If you need to contact support this can be done 24/7 via phone (toll free in US), chat and email (creates a ticket in a help desk system).
All this is fine but, at the end of the day, it is the people providing the support that matter. Are they helpful, do they know what they are talking about and, most importantly, are they able to resolve issues?
My own experience is that HostGators support team are good and are prepared “to go the extra mile” to help even when the issue is not their fault. It might be considered reasonable to investigate an issue, find that it was nothing to do with them and pass it back to the customer. However on several occasions they have done more than this, helping me establish what the problem was advising me how to fix it.
I run several WordPress blogs and if you are a WordPress user, or potential user, looking for a hosting service I can confirm that HostGator and WordPress make a good combination. You get 1 click installation of WordPress so you don’t need any technical knowledge and if you have any problems support is available. HostGator exceed the minimum requirements for running WordPress (as set out by wordpress.org).
As a result I am a happy customer and am pleased to recommend HostGator to anyone struggling to chose a hosting service. HostGator offer coupon codes which provide significant savings on the first invoice. For more information please click one of the links in this post.
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