Having lucratively posted your website development project at a freelance website, closely followed the bidding, creating profiles of each short-listed freelancer, and finally selecting your best freelancer from the lot.The question is how do you plan to proceed now?
The most essential factors that worry even the best freelancers are deadlines and pay dates. Though your freelancer strives to submit quality work and meet your deadlines, you can’t expect him to be altruistic and display fidelity. Your freelancer, like most others, has to juggle with partners, multiple outsource projects, pay dates and pay checks which often take time for the freelancer to monetize. From time to time hefty deductions by way of bankers’ commissions could contribute to his woes. As projects are usually his only source of livelihood, a delayed payment would mean ruffled feathers. So, if your freelancer is showing progress in the first schedule of work, there is nothing wrong in paying him the next installment a few days in advance. This would be a shot in the arm, spurring him on to better focus and performance in developing your website.
Communicating with and managing your chosen freelancer during the actual project work, is the crucial part of your contract. Freelancers, as the title suggests, are independent, talented and generally work-centric people, who need careful handling. As a “service buyer”, your responses to queries, reflexes at various stages of project completion, timely “milestone payments”, and your general relationship with the freelancer, are all critical factors that determine the ultimate quality of the work delivered. It is in your best interests, therefore, to maintain a patient, caring, yet principled stand towards your freelancer.
Failing to give clear instructions about the features you want, or changing the specifications of some feature when the work on it is half finished, might delay your freelancer’s commitment to another ongoing project, in which case he would feel suffocated and lose focus on your website work. For example, suppose your outsource project contract stipulated that he should make your website SEO. Just when the feature is completed and being tweaked (fine-tuned), if you ask him to install “flash”, it would evoke fits of rage because SEO of your website and “flash” don’t go hand in hand. Your belated request would mean having to change the entire website design!
If you fail to give proper cues and motivation in time, lack sympathy and patience, delay payment and often change the specs midway, your freelancer might even get frustrated enough to throw in the towel, dump the project half-way through, and leave you “holding the baby” ultimately. If you are not very good at expressing your point through email, you could make a mutual arrangement with your freelancer to communicate on mobile, using “Skype” or “Babble” technologies, which are effective, fast and cheap.
Freelance projects are not like your supermarket visits, where you submit your order, fold your hands.and get your order delivered, neatly packaged. Even the best freelancer works through his project from start to finish, succumbing to a spectrum of emotions: hiccups, snags, affirmations, negations, grunts, sighs, groans, and only at the end, some squeals of joy. Your operative word at every step of the project is “patience”. If you communicate frequently, display great patience, listen to your freelancer’s complaints with an open mind, and always praise and motivate him, your website, once it is up and running, would definitely be state-of-the-art, and stand out as a showcase in website development.
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