Outbound B2B Contact Center wins the prestigious award for Contact Centre of the Year at the Ottawa Regional Call Centre Association (ORCCA) Awards Gala held in June 2008. The process for choosing the Contact Centre of the Year involved an independent team of volunteers from the contact centre industry. These individuals collaborated to establish a baseline and then review, assess and score the nominations. The scoring results are then entered into a weighted scorecard and independently validated before announcing the winners. Scoring is based on total marks for operational performance, employee experience, customer experience and current community and association involvement. The winning contact centre is the one with the highest score. What is most interesting about this year's award is that it was given to an outbound B2B contact center. Usually this award is reserved for inbound B2B and inbound B2C contact centers. OnPath is one of the few companies in Canada to deliver best-in-class results for outbound B2B lead generation and appointment setting services for simple and complex sales.We would like to thank everyone for their effort and hard work in 2007 that allowed OnPath to be honoured with this award. With everyone's contribution we've grown into our new centre with larger workstations, a new phone system, improved reporting systems, upgraded our brand, added a sports committee and many more things all adding up to a win for OnPath.
Channel: Travel & Events Uploaded: November 30, 1999 at 12:00 am Author: OnPathMarketing
