As the company is actively interested in that the client accurately adhered to rules of interaction with the company and in all completeness has felt all advantages of work with the company, commercial employees of the company should inform to each client of the company an operating procedure with it as the document on an operating procedure with the company should be dispatched everyone clients in the form of post and the e-mail of mailings and as it should constantly is in a prominent place services of reception of clients on each branch of the company and should be published on a company site.
For encouragement of clients to operate according to specified an operating procedure with the company, the system for the client who for the certain period completely fulfilled requirements of an operating procedure with the company should be entered a granting of additional conveniences, increase in a rating of trust, additional bonuses under the loyalty program. As it is necessary to specify to clients that all conditions of individual arrangements with the company operate only under condition of performance by the client of an order of interaction with the company, besides, that fulfilling requirements of an operating procedure with the company the client receives all complex of our unique services and offers.
About an operating procedure with clients and positions on work of clients with the company the marketing department should spend a writing of positions informing of clients on an operating procedure with the company and our advantages should spend service of sales.
But also this system of accurately regulated relations between the supplier and the client doesn’t allow to avoid completely conflict situations in their relations for all the same people are involved in the given system and the human factor always creates conflicts … and if we can’t avoid completely it, it is necessary for us to react in time always to conflicts and problems in company work. And timeliness of reaction is constructed on as much as possible operative acceptance of complaints of clients and reaction to them and for this purpose in system certain rules should be provided.
Possibility to complain to us is system of encouragement of the client and contribution to it in realization of feedback with the company for the purpose of expression of dissatisfaction by it cooperation with the company and entering of the offers by it on improvement of work of the company. This feedback is most valuable to us since if positive feedback bears in itself gratitude of the client which already is confirmed by profitableness of work with it negative feedback conceals in itself huge potential for improvement of work of the company, more quality formations of products and services and in general Company development.
For simplification of feedback of the client with the Company for the purpose of expression of a dissatisfaction and offers on work improvement it is necessary for client to give two possibilities –
Availability and convenience of communication with us;
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