Welcome to use Go4Numbers.com. This tutorial is about how to setup redirection for an enterprise number. Compare with personal numbers, enterprise were designed to meet the enterprise needs. Enterprise means someone who has entity offices and support teams/operators who pick up the phone from customer to do the customer service. If you have an online business, it would be essential for you to provide customer support. Your operators should be familiar with your products, prices and services, have a certain communication skills and order management skills. He or she should be able to answer your customers’ questions and take orders. To serve your global marketing strategy, you probably need more than one support team to work at different time to comply with your customers’ working time.
Benefiting your customers equals to benefiting your own business, and that is principal of online business. Our product will help you to reach this goal. Here are the specific procedures to set up a enterprise number:
1. Open your browser, access http://www.go4numbers.com.
Our website has been tested under both Firefox and IE 6. But we recommend you to use Firefox 3.0, and that would minimize the page issues. Click the ‘Enterprise Number’ TAB, and go to the ‘I want to get a number from’ form.
2. Get a number
Choose a country from the drop down list, and wait for the area list to refresh before you choose a city. Then you get a number list. We provide 4 available numbers for customer to choose from. If the specified area runs out of stock, you will get an ‘OUT_OF_STOCK’ prompt.
3. Set up the direction
Redirection settings are straight forward. But you need to make a plan. ‘Caller/Prefix’ is to track where the call from. If you put ‘Anyone’ or leave it blank, that means it going to match any incoming phone numbers. Otherwise, you can input the prefix, for example, if you want to match all the calls from UK mobile phone number, you can put ‘4475’ as prefix. More prefixes can be added by clicking ‘+’.
The following is to setup the timetable. That is the time you want the call to come in. Input the redirection number and click ‘?’ to check the call rates. More call redirection number can be added by clicking ‘+’.
If you already have a phone system, you can put your office number and extensions to the redirection list. Click ‘Add a condition’ to add more conditions.
If all the conditions cannot be matched, the system will execute the ‘other time’ part. If no one answers the call, a default system prompt ‘our office is currently closed’ will be played. You are able to upload your own audio file.
4. Voicemail settings
Voicemail will be turned on by default if call is not answered. You can upload your own audio file for system notice.
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